Operating Model Design
Building Agile and High-Performing Organisations
A well-defined operating model is essential for translating strategy into effective execution. It establishes how an organisation structures its capabilities, processes, and resources to deliver value efficiently. As market dynamics, technology, and customer expectations evolve, organisations must continuously refine their operating models to maintain agility, optimise performance, and sustain competitive advantage.
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We help organisations design and implement high-performing operating models that align with strategic objectives and enhance operational effectiveness. Whether you are navigating transformation, scaling operations, or enhancing resilience, we design future-ready operating models that foster agility, innovation, and sustainable growth.
How we help
Operating Model Review & Assessment
We conduct a comprehensive review of your current operating model to identify strengths, inefficiencies, and areas for transformation. Using benchmarking, diagnostics, and stakeholder insights, we assess alignment with strategic goals and recommend enhancements to improve performance
End-to-End Operating Model Transformation
We support organisations in reimagining their entire operating model, from strategic intent to execution. Our holistic approach ensures that every component—people, processes, technology, governance, and culture—is aligned to drive long-term success.
Functional & Business Unit Operating Model Design
Effective governance and decision-making frameworks are critical for operational success. We establish clear accountability structures, role clarity, and leadership mechanisms to enhance responsiveness, risk management, and execution discipline.
Organisational Complexity Reduction
We help organisations simplify their structures by eliminating redundancies, streamlining decision-making, and enhancing cross-functional collaboration to improve speed, agility, and accountability.
Ecosystem & Partner Operating Model Design
In an increasingly interconnected world, we help organisations build operating models that effectively integrate external partners, alliances, and ecosystems to create value and drive innovation.
Shared Services & Centres of Excellence (CoE) Design
We develop shared services and CoE models that centralise expertise, standardise operations, and drive cost efficiency while maintaining high service quality across functions.
Our approach
Strategic Alignment
Comprehensive Diagnostics
Tailored Design
Change Management & Implementation
We start by assessing your current operating model and aligning it with your strategic objectives. By understanding your vision and business priorities, we ensure that the operating model supports both short-term goals and long-term ambitions.
Using a data-driven approach, we review key elements of your existing model, including leadership structures, decision-making frameworks, workflows, and technology systems. This diagnostic phase highlights areas of inefficiency and opportunities for improvement.
Leveraging insights from the diagnostic phase, we develop a tailored target operating model (TOM) that balances efficiency, flexibility, and scalability. We incorporate industry best practices while ensuring the model is unique to your business needs.
Our approach isn’t just about design—it’s about successful execution. We support your organisation through the transformation process, managing change, aligning teams, and driving the adoption of new ways of working to ensure sustainable success.
At the core of our approach is a deep understanding of your business strategy and the unique challenges you face in today’s dynamic environment. We work closely with you to design an operating model that ensures seamless alignment between your organisation’s strategy, structure, processes, and technology. Here’s how we guide you through the journey:
Continuous Improvement
After implementation, we monitor performance and continuously assess the operating model’s effectiveness. Our commitment to ongoing optimisation ensures that your operating model remains agile and evolves as your business needs change.
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Platform ImplementationWe specialise in the seamless deployment of enterprise platforms that drive efficiency and scalability. Our approach includes system configuration and integration with existing workflows, enabling organisations to enhance productivity and optimise operations. With expertise in both cloud and on-premise deployments, we deliver robust enterprise solutions that support business agility and resilience.
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Systems IntegrationWe enable seamless connectivity across your enterprise by integrating disparate systems into a unified digital ecosystem. Our expertise in API development, middleware solutions, and data synchronisation ensures that your applications, platforms, and processes work together smoothly. We bridge legacy systems with modern technologies, improving data flow and operational efficiency. Whether you're looking to integrate on-premise solutions or move to the cloud, we ensure that all your systems communicate effortlessly, empowering your business with real-time insights and enhanced collaboration.
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System Upgrades & ConversionsTenheg helps organisations stay ahead by upgrading their enterprise platforms to the latest versions, ensuring optimal performance, security, and new functionality. We specialize in system upgrades that enhance compatibility with evolving technologies and industry standards. Our expertise also extends to legacy system conversions, providing smooth transitions to modern platforms with minimal disruption. Whether migrating to the cloud or upgrading on-premise solutions, we ensure your systems remain aligned with business needs and future growth.
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Maintenance & SupportTenheg offers comprehensive maintenance and support services to ensure your enterprise applications operate at peak performance. Our team provides proactive monitoring, timely troubleshooting, and regular updates to minimise downtime and mitigate risks. From performance tuning to security patches, we ensure your systems stay secure, reliable, and aligned with business needs. With ongoing support, we help you adapt to changes, optimise workflows, and keep your enterprise applications running smoothly for long-term success.
