Operating Model Design
Building Agile and High-Performing Organisations
A well-defined operating model is essential for translating strategy into effective execution. It establishes how an organisation structures its capabilities, processes, and resources to deliver value efficiently. As market dynamics, technology, and customer expectations evolve, organisations must continuously refine their operating models to maintain agility, optimise performance, and sustain competitive advantage.
​
We help organisations design and implement high-performing operating models that align with strategic objectives and enhance operational effectiveness. Whether you are navigating transformation, scaling operations, or enhancing resilience, we design future-ready operating models that foster agility, innovation, and sustainable growth.
How we help
Operating Model Review & Assessment
We conduct a comprehensive review of your current operating model to identify strengths, inefficiencies, and areas for transformation. Using benchmarking, diagnostics, and stakeholder insights, we assess alignment with strategic goals and recommend enhancements to improve performance
End-to-End Operating Model Transformation
We support organisations in reimagining their entire operating model, from strategic intent to execution. Our holistic approach ensures that every component—people, processes, technology, governance, and culture—is aligned to drive long-term success.
Functional & Business Unit Operating Model Design
Effective governance and decision-making frameworks are critical for operational success. We establish clear accountability structures, role clarity, and leadership mechanisms to enhance responsiveness, risk management, and execution discipline.
Organisational Complexity Reduction
We help organisations simplify their structures by eliminating redundancies, streamlining decision-making, and enhancing cross-functional collaboration to improve speed, agility, and accountability.
Ecosystem & Partner Operating Model Design
In an increasingly interconnected world, we help organisations build operating models that effectively integrate external partners, alliances, and ecosystems to create value and drive innovation.
Shared Services & Centres of Excellence (CoE) Design
We develop shared services and CoE models that centralise expertise, standardise operations, and drive cost efficiency while maintaining high service quality across functions.
Our approach
Strategic Alignment
Comprehensive Diagnostics
Tailored Design
Change Management & Implementation
We start by assessing your current operating model and aligning it with your strategic objectives. By understanding your vision and business priorities, we ensure that the operating model supports both short-term goals and long-term ambitions.
Using a data-driven approach, we review key elements of your existing model, including leadership structures, decision-making frameworks, workflows, and technology systems. This diagnostic phase highlights areas of inefficiency and opportunities for improvement.
Leveraging insights from the diagnostic phase, we develop a tailored target operating model (TOM) that balances efficiency, flexibility, and scalability. We incorporate industry best practices while ensuring the model is unique to your business needs.
Our approach isn’t just about design—it’s about successful execution. We support your organisation through the transformation process, managing change, aligning teams, and driving the adoption of new ways of working to ensure sustainable success.
At the core of our approach is a deep understanding of your business strategy and the unique challenges you face in today’s dynamic environment. We work closely with you to design an operating model that ensures seamless alignment between your organisation’s strategy, structure, processes, and technology. Here’s how we guide you through the journey:
Continuous Improvement
After implementation, we monitor performance and continuously assess the operating model’s effectiveness. Our commitment to ongoing optimisation ensures that your operating model remains agile and evolves as your business needs change.
